Easy step-by-step ways to reverse a wrong mobile money transaction in Ghana

Be prepared to provide the transaction ID, the incorrect recipient number, the amount sent, and the date and time of the transaction.

When visiting a telecommunications office to reverse a mistaken transaction, ensure you have the following information ready: Having these details at hand will help streamline the process and ensure a quicker resolution.

Use Telecel's Self-Reversal Option Telecel offers a self-reversal feature, allowing you to reverse transactions independently without contacting customer support.

Provide details such as the transaction ID and the wrong recipient’s number.

Visit a Nearby Office For in-person assistance, visit an AirtelTigo office with proof of identity and transaction details.

Telecel will investigate and attempt to reverse the transaction, provided the recipient has not withdrawn the funds.

Report to MTN Ghana Customer Care If you realise that you have transferred money to the wrong number, you can call MTN support services to retrieve your funds.

However, this convenience also increases the likelihood of errors, such as inputting the wrong amount or transferring money to the wrong recipient.

With just a few taps on your smartphone, sending and receiving money in Ghana has become easier than ever, thanks to the rapid adoption ofmobile money services.

Reporting to Customer Care You can also reverse a transaction by calling 121 from yourAirtelTigo line.

Visit a Nearby Office Another option is to visit an MTN office or an authorised mobile money agent.

Visit a Telecel Service Centre For in-person assistance, visit a Telecel Service Centre with identification and proof of the transaction.

Here are the steps: In some cases, offering a small tip may encourage the recipient to return your money..

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