Nigeria’s outsourcing sub-sector worth $285.8m, employs 16,540

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Guardianng Sept. 8, 2021 4:25 a.m.

Nigeria’s outsourcing sub-sector worth $285.8m, employs 16,540

Unsurprisingly, it reported that the enterprise executives surveyed in this research rated Egypt first for digital contact center and data management services, and second overall in terms of contact center voice, customer administration and back office processing service delivery.According to the report, Rwanda is an emerging GBS/BPO market with a growing market share that is currently estimated to be $131 million.

In Nigeria, BPO is said to employ 16,540 people.According to the ‘2021 Africa Global Business Services (GBS) Benchmarking and Market Report’ conducted by Knowledge Executive between February and July, obtained by The Guardian, the monthly cost of a contact centre agent in Africa can range from $546 to as little as $175 per month.The report claimed that the continent has an abundance of educated youths within its labour pool, with many equipped with multilingual proficiency in Arabic, English, French, Portuguese, and some German, Chinese and Italian expertise in some instances.

• Ranks behind S’Africa, Egypt, Tunisia, Morocco Nigeria currently controls $285.8 million of the combined African domestic and international global business services (GBS) sub-sector estimated to be $15.1 billion and expected to grow to $19.8 billion by 2023.Workforce capacity through GBS, also known as Business Process Outsourcing (BPO) ranges from 1,200 in Mozambique to over 261,000 workers in South Africa..

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